Empower Your Customers With Conversation Scheduling
With conversation scheduling, your customers can select a future time to receive a call-back. Easy for them. Easy for you.
When should you call a customer back?
Let them make that call.
Minimize call volume.
Maximize customer experience.
Offer scheduled call-backs up to 15 days in advance with Fonolo’s Visual IVR and Programmable Call-Backs.
Dreading the Monday call surge?
You’ve got a Monday problem.
Stop suffering from weekly call spike stress. Find out how Fonolo can make your Mondays marvelous.
Smooth out call spikes in your call center.
Customize time-slots during business hours — or after hours — that customers can choose from. Limit the number of callers who can opt-in for each time slot.
Customers can schedule call-backs for a time that works for them.
Offer scheduled call-backs for 7 days in advance on the phone, or 15 days via Fonolo’s Visual IVR and Programmable Call-Backs.
Improving Customer Experience Has Never Been Easier
Fully Customizable to Your
Contact Center
Improves Customer and
Agent Experience
Smooths Out Spikes in
Call Volume
Differentiates You From
the Competition
Promotes Agent-First and Customer-First Approaches
Prevents Long Lineups in Your Call Center Queue
Frequently Asked Questions
Call Center Metrics Never Looked So Good
Don't Take It From Us, Hear What Our Clients Say
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IndustryRetail
“We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”
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IndustryUtilities
“At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.”
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IndustryFinance
“With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.”
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IndustryInsurance
“We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.”
Trusted by the World's Biggest Brands
Ready to empower your contact center?
