Resources

From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?

Creating $10M in New Loans with Visual IVR and Call-Backs

Learn how 1st United Services Credit Union used a clever mix of call-backs and visual IVR to generate $10 million in new loans in...

How Canada’s Largest HVAC Provider Improved CSaT

Until Fonolo stepped in, Reliance Home Comfort was swamped with over 160,000 calls a month, leading to long hold times and frustrated customers.

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The State of the Contact Center in 2020

The CX industry was transformed this year. We asked hundreds of executives and influencers about the biggest changes they witnessed in their contact center...