Call Center 101: The Golden Rules of SLAs
If you’re looking to quickly study up on Service Level Agreements then look no further. Download this detailed report and become an instant expert.
Resources
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
B2B Tech Call Center Keeps Queue Volumes in Check with Call-Backs
LifeWorks Inc. (formerly Morneau Shepell Inc.) provides HR outsourcingservices to 24,000 corporate businesses across 160 countries worldwide.
The Executive Guide to Improving 6 Call Center Metrics
Measuring and improving call center metrics can be a pain point for executives. Your call center operates in a stressful environment where good quality...
The ROI of Call-Backs for Your Call Center
Removing the frustration of long hold time leads to happier callers and a more profitable call center. In this eBook, you will learn how...
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Tip Sheet: Call-Backs vs. Voicemail
In this tip sheet, we explore the pros and cons of voicemail and call-back solutions, and how to determine which tactic suits your contact...
A Guide to Fostering Agent Engagement in Today’s Contact Center
Going hybrid or remote? This guide outlines best practices and strategies for agent engagement in the contact center.
Contact Center Trends 2022
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2022.
Tip Sheet: How Contact Centers Can Cope with the Labor Shortage
Facing the labor shortage, many contact centers are struggling to balance staffing with customer demand. Learn how you can overcome these challenges without sacrificing...