Calling in extra temp. agents to handle call spikes was impacting profitability, so Nutrisystem turned to Fonolo Voice Call-Backs.
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Quick Solutions for Call Surges and Staff Shortages
Join Fonolo and CSPN to learn some of our top tips for managing call surges and staff shortages.
Stanford FCU was hemorrhaging cash on overflow calls until they reached out to ask about Fonolo call-backs...
When Cisco failed, leaving members angry and isolated, Fonolo stepped in to put things right…
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5 Amazing Reasons to Add Virtual Queuing to Your Contact Center
Virtual queuing is a powerful technology that can benefit your contact center in many ways. Find out how an increasing number of companies are...
Call Center 101: The Golden Rules of SLAs
If you’re looking to quickly study up on Service Level Agreements then look no further. Download this detailed report and become an instant expert.
Chat vs. Messaging: A Customer Service Battle
This year we will see a dramatic showdown between chat and messaging, and the winner will influence how customer service is delivered for decades...
The Contact Center Playbook for Improving CSat
In this handy playbook, contact center leaders will learn the ins and outs of improving customer satisfaction.