7 Call Center Empathy Phrases Every Agent Should Use With Their Customers
Empathy is one of the biggest conversation topics in the call center world right now. Help...
Empathy is one of the biggest conversation topics in the call center world right now. Help...
Your call center IVR is a core piece of your operation. So it's important to optimize...
How much does a customer interaction cost your call center? We explain how to calculate cost...
Call center agents are highly susceptible to stress and burnout. If this scenario sounds familiar, check...
Do you know what your customers think of your brand? We take a deep dive into...
Call routing has been around since the contact center's early days. Today, it can be used...
Morale running low in your call center? There are ways to incentivize your staff to maximize...
Gamification is one of the best ways to boost agent engagement. Check out these great games...
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