7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...
Incredible Lessons About Customer Service from Movie Clips
You may think that watching movies and television shows is something you...
Why Active Listening is the Best Customer Service Skill
They say the key to any healthy human relationship is effective communication....
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10 Things Customers Want and Expect from Customer Service
Companies place a great deal of importance on meeting customer expectations. According...
21 Best Call Center Interview Questions to Hire Top Talent
If you’re on the hunt for great talent, you’ll appreciate how time-consuming...
Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get...
7 Tips for Success from Experienced Call Center Professionals
Operating a successful contact center is rarely a simple undertaking. As any...