Picture this: Rows upon rows of cubicles, bright fluorescent lights flickering on the ceilings, a host of customer service agents answering calls robotically from frustrated customers. That’s what we normally envision when we think of the contact center. We see it as a cost center rather than a service center.
Now, let’s paint a different picture; one where the call center is used to harness the customer experience and build lasting relationships. Seem impossible? It’s not! Using these seven tips, we can creatively transform your customer service vision and turn your contact center into a haven for great customer experiences. Continue reading