5 Tips to Help Set Customer Expectations for Service Delivery
It's not just about the service you provide - it's about how...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
CX4Now: Customer Experience Leaders Share Their Industry Trend Predictions for 2021
Customer experience (CX) is a hot topic in the contact center world....
How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you...
What is Customer Perception of Service?
A quick and concise guide to customer perception of service and how...
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Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a...
5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a...
How Can Employees Affect Customer Perception?
You probably don't realize it, but your employees are losing you customers...
7 Easy Ways to Reduce Friction in Your Customer Experience
Both Amazon and Apple have nurtured their business growth by investing heavily...