6 Tips to Improve Your Contact Center’s Net Promoter Score
Your Net Promoter Score (NPS) is more than just a number. It represents the level of...
Category: Customer Experience
How to Create a Customer Service Strategy That Drives Business Growth
Great customer service is rewarded with customer loyalty. Explore our guide for proven strategies to optimize...
5 Tips to Help Set Customer Expectations for Service Delivery
It's not just about the service you provide - it's about how it's received! Learn how...
CX4Now: Customer Experience Leaders Share Their Industry Trend Predictions for 2021
Customer experience (CX) is a hot topic in the contact center world. We gathered seven industry...
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How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you already have one in...
What is Customer Perception of Service?
A quick and concise guide to customer perception of service and how it relates to customer...
Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a call surge. At first,...
5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a hot topic. It’s become...