Incredible Lessons About Customer Service from Movie Clips
You may think that watching movies and television shows is something you...
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30 Call Center Tips and Tricks You Can’t Live Without
Updated 2020: Call center work gets a bad rap for being stress-inducing,...
10 Tips for Avoiding Customer Complaints this Year
Updated June 2020 In 2013, CCMC and NOVA1 Contact Centers conducted a...
Why Active Listening is the Best Customer Service Skill
UPDATED MAY 2020 They say the key to any healthy human relationship...
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10 Things Customers Want and Expect from Customer Service
Updated May 2020: Companies place a great deal of importance on meeting...
How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses...
7 Tips for Success from Experienced Call Center Professionals
Operating a successful contact center is rarely a simple undertaking. As any...
Is Call-Out Culture a Necessary Evil?
We are living in a strange time. Almost every aspect of our...