Active Listening is Key to Great Customer Service
Active listening skills are the foundation of effective communication. In customer service, this means being totally...
Active listening skills are the foundation of effective communication. In customer service, this means being totally...
Do Traditional Contact Center KPIs Still Matter? KPIs monitor just about everything that happens in a...
We asked influencers and leaders within the CX and contact center spaces to weigh in on...
After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like...
Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...
Imagine your agents providing stellar customer service to only 75% of your customer base. Yikes! Every...
While we may all be grateful, we no longer live in a ‘digital only’ world, the...
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...
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