You may think that watching movies and television shows is something you do for sheer amusement – providing little educational value. Well, think again! I know I recently spoke about the importance of reading vs. watching television in my latest blog on the top customer experience books, but let’s not completely underestimate the power of the tube. You’ve likely learned some real life lessons, long after the popcorn and peanut M&M’s had been devoured. So to the customer service folks who are ready to take more away from TV and movies then simply an entertainment fix – this one is for you.
Below I’ve illustrated seven lessons about customer service we can all learn from TV shows, movies, and even cartoons! Continue reading