What is Customer Perception of Service?
Customer perception of service is a key component of customer perception. How...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Top Ten Worst Companies to Call in 2020 #onholdwith
2020 was the year that companies finally realized that nobody escapes a...
5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a...
How Can Employees Affect Customer Perception?
You probably don't realize it, but your employees are losing you customers...
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7 Easy Ways to Reduce Friction in Your Customer Experience
Both Amazon and Apple have nurtured their business growth by investing heavily...
[WEBINAR] What’s Stopping Your Credit Union From Reaching New Members?
There's a golden opportunity for credit unions in the next five years,...
4 Contact Center Technologies You Need to Win Over Gen-Z
Gen-Z's expectations of technology are far higher than previous generations. If you...
Why Credit Unions Will Struggle to Attract Gen-Z
Despite their community-conscious values and financial prudence, credit unions are struggling to...