Announcing the Winners of the 2022 CX Excellence Awards
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
Category: Customer Experience
How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
Calculate Your Call Center’s Attrition Rate in 3 Easy Steps
At the end of a long work day of managing agents, customer queries, and high call...
Here’s How Your Agents’ Tone of Voice Impacts Customers
Your customer experience is highly influenced by the tone of voice of your agents. We explore...
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5 Tips for a Great Social Media Customer Service Strategy
If your social media accounts are collecting dust, you're missing a key part of your customer...
#OnHoldWith: Announcing The Ten Worst Hold Time Offenders of 2021
Long hold times continue to plague customers, even in 2021. We're announcing the top ten worst...
The Dos and Don’ts of Working with Net Promoter Score
When it comes to customer satisfaction, NPS is one tool you don't want to overlook. Use...
Create a Winning Customer Service Strategy in 6 Steps
Providing exceptional customer service can make all the difference for your business' bottom line. Take your...