Every year Fonolo recognizes contact centers who are dedicated to reducing hold time, thereby delivering a superior customer experience. This year is no different! We are excited to acknowledge three amazing organizations for their outstanding achievements. The following companies have worked diligently to improve agent engagement, while also enhancing the customer experience, and we are honored to be part of their ongoing transformation.
So, without further ado, here are the 2017 Customer Experience Excellence Award Winners (#CXAwards):