onholdwith easyJet during COVID? Join the club…
The last few months have been a struggle for many companies, thanks to COVID-19. Travel was...
Category: News
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service is easy to spot...
Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about pesky new software updates...
The Undead: AI Can’t Die Because its Definition Keeps Changing
Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...
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Toronto’s Tech Explosion a Mixed Blessing for Start-Ups
By every measure, the tech scene in Toronto is exploding. Venture capital (VC) investment is hitting...
WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
#EverydayHeroes: Introducing the Humans of Customer Service
Stop me if you’ve heard this one: What a world we live in. Speaking as a...
Top Analysts Covering the Customer Experience for 2017
The customer experience has grown to be one of the leading determinants of customer satisfaction in...