The customer experience has grown to be one of the leading determinants of customer satisfaction in the contact center. A recent study by Dimension Data shows that 82% of companies recognize the customer experience as a competitive differentiator, and 77.5% recognize it as the most important strategic performance measure.
With the sheer number of individuals talking about the customer experience, it can be hard to find great thought leaders, and as a CX manager it’s important for you to know who the most influential people in the space are. That’s why each year Fonolo sets out to determine the top thought leaders in the industry, so companies can learn from the best.
Congratulations to these 15 analysts who were selected because of their highly regarded knowledge of the customer experience. Continue reading
If you’ve ever tweeted about waiting on hold with a call center your frustrations have likely been cataloged on 
Fonolo is proud to be a part of The Future Contact Center Summit, January 29-30, 2015 at the Omni Orlando resort at ChampionsGate, Florida!
Fonolo is proud to be a part of the ICMI Contact Center Demo & Conference, November 3-5, 2014 at the Hyatt Regency Chicago. Produced by ICMI, a leader and partner in the contact center industry for over 30 years, this event provides industry professionals with an opportunity to sharpen their skills, network with peers, and learn first-hand about technology trends available to improve their contact centers. 
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As we continue to gain momentum with new wins, we’re equally proud of some of the press coverage we’ve been receiving. Recently, 
Fonolo is happy to announce 
