20/20 Tech News: Putting Out Big Customer Service Fires in 2020
Happy 2020, Fonolo Followers! Welcome to our *new* biweekly news roundup, where...
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Beware False Scorecards for B2C Chat
There’s an interesting and high-stakes battle taking place right now in the...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...
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Eco-Friendly Sustainability: Give your Customer Service the Competitive Advantage
Where does your brand sit on the green-o-meter? It's worth asking yourself...
RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers...
Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their...