onholdwith easyJet during COVID? Join the club…
The last few months have been a struggle for many companies, thanks...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
Big Vendor Announcements Focus on AI at Enterprise Connect
The Enterprise Connect conference is one of the largest events in communications...
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The Undead: AI Can’t Die Because its Definition Keeps Changing
Every tech trend has a natural lifespan. It starts on the fringes,...
Toronto’s Tech Explosion a Mixed Blessing for Start-Ups
By every measure, the tech scene in Toronto is exploding. Venture capital...
WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a...
#EverydayHeroes: Introducing the Humans of Customer Service
Stop me if you’ve heard this one: What a world we live...