onholdwith easyJet during COVID? Join the club…
The last few months have been a struggle for many companies, thanks...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
Cleaning Up a Customer Relationship Mess: Going Back to Basics
People like shiny new things. The same cannot always be said about...
The Undead: AI Can’t Die Because its Definition Keeps Changing
Every tech trend has a natural lifespan. It starts on the fringes,...
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Toronto’s Tech Explosion a Mixed Blessing for Start-Ups
By every measure, the tech scene in Toronto is exploding. Venture capital...
WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a...
#EverydayHeroes: Introducing the Humans of Customer Service
Stop me if you’ve heard this one: What a world we live...
Top Analysts Covering the Customer Experience for 2017
The customer experience has grown to be one of the leading determinants...