7 Tips for Success from Experienced Call Center Professionals
Operating a successful contact center is rarely a simple undertaking. As any...
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The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers...
The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and...
20/20 Tech News: Putting Out Big Customer Service Fires in 2020
Happy 2020, Fonolo Followers! Welcome to our *new* biweekly news roundup, where...
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The Golden Rules of Contact Center SLAs
UPDATED JANUARY 2020: As the official written contract shared between two parties,...
Contact Centers Move to the Cloud in 2020
Advances in communication technology are forcing rapid change in the contact center....
Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
Who are YOU #OnHoldWith? The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on...