Incredible Lessons About Customer Service from Movie Clips
You may think that watching movies and television shows is something you...
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COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to...
How to Calculate Occupancy Rate in a Call Center
Updated June 2020 In our on-going effort to demystify call center metrics,...
30 Call Center Tips and Tricks You Can’t Live Without
Updated 2020: Call center work gets a bad rap for being stress-inducing,...
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How to Improve Contact Center Agent Performance
Is your contact center providing the best customer experience possible? One of...
10 Tips for Avoiding Customer Complaints this Year
Updated June 2020 In 2013, CCMC and NOVA1 Contact Centers conducted a...
Why Active Listening is the Best Customer Service Skill
UPDATED MAY 2020 They say the key to any healthy human relationship...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...