Why is Occupancy Rate So Important in the Call Center?
Occupancy Rate is one of the most widely used metrics in the...
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Occupancy Rate is one of the most widely used metrics in the...
High call volumes getting the best of your call center? Call overflow...
A low FCR rate is often associated with poor agent performance. Empower...
Concerned about your customer satisfaction levels? We have the remedy — check...
If you’re looking for tips to improve your call abandonment rate, you’ve...
Do you know the state of your agents’ satisfaction levels? Satisfaction surveys...
Running an effective call center is all about resolving customer issues in...
You’ve probably heard the terms ASA and service level. But what do...