How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact...
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The COVID-19 pandemic threw a wrench in the works of many contact...
A call center agent’s daily work isn’t particularly glamorous; the media often...
It’s easy to get fixated on labels. That’s why, in the contact...
Call center agents deal with dozens of customers each day, each with...
Like any profession, it’s very common for call center agents to fall...
You may think that watching movies and television shows is something you...
As we transition back to the call center, we all need to...
In our on-going effort to demystify call center metrics, 'occupancy rate' shouldn't...