Introverted vs. Extroverted: The Pros and Pitfalls of Personality Traits in the Contact Center
It’s easy to get fixated on labels. That’s why, in the contact...
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Most Recent From Call Center
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Incredible Lessons About Customer Service from Movie Clips
You may think that watching movies and television shows is something you...
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COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to...
How to Calculate Occupancy Rate in a Call Center
In our on-going effort to demystify call center metrics, 'occupancy rate' shouldn't...
30 Call Center Tips and Tricks You Can’t Live Without
Call center work gets a bad rap for being stress-inducing, soul-sucking, and...
How to Improve Contact Center Agent Performance
Is your contact center providing the best customer experience possible? One of...