How Has COVID-19 Affected Call Center Agent Turnover?
The COVID-19 pandemic threw a wrench in the works of many contact...
Customer Service Blog
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6 Unexpected Perks of Working as a Call Center Agent
A call center agent’s daily work isn’t particularly glamorous; the media often...
Introverted vs. Extroverted: The Pros and Pitfalls of Personality Traits in the Contact Center
It’s easy to get fixated on labels. That’s why, in the contact...
9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with...
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10 Huge Mistakes Your Call Center Agents Are Making Right Now
Like any profession, it’s very common for call center agents to fall...
Incredible Lessons About Customer Service from Movie Clips
You may think that watching movies and television shows is something you...
COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to...
How to Calculate Occupancy Rate in a Call Center
In our on-going effort to demystify call center metrics, 'occupancy rate' shouldn't...