Customer Service Blog

Your best source of customer service news, views, resources, and best practices

Concerned about your customer satisfaction levels? We have the remedy — check...

You’ve probably heard the terms ASA and service level. But what do...

If you're reading this, chances are you've decided up your contact center...

Many hands make light work, so the saying goes. However, it doesn’t...

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The pandemic disrupted many contact center trends, but not all of them....

Fostering an inclusive work environment is essential if you want a high-performing...

It’s always difficult to predict trends, especially during uncertain times. However, we’re...

When hiring new talent, it’s easy to get caught up in qualifications...