Boost Agent Satisfaction in Your Contact Center with These 9 Inclusive Practices
Fostering an inclusive work environment is essential if you want a high-performing...
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Fostering an inclusive work environment is essential if you want a high-performing...
It’s always difficult to predict trends, especially during uncertain times. However, we’re...
When hiring new talent, it’s easy to get caught up in qualifications...
We spent the last couple of months asking influencers and industry leaders...
After assessing how the pandemic had changed the call center in 2020,...
We spent the last couple of months asking influencers and industry leaders...
As part of our State of the Contact Center in 2020 Industry...
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure...