Wondering what customer service or contact center conference to attend in 2020? We’ve got you covered.
Whatever anyone says, attending live events is essential if you want to keep up and keep involved with the industry around.
Not only is it a chance to find out what everyone is working on — and hopefully pick up some tips — but it’s also a chance to meet with our peers. And you shouldn’t underestimate how important that part is.
Particularly in an industry like customer support, it’s so important to be around people who are working on the same things and can understand what it’s like to be in our shoes. It’s fun, educational, and a great opportunity to build new relationships.