Category: Contact Center

Over the past couple of years, inclusivity in hiring has taken center stage in HR departments...

Have you ever asked yourself how your leadership style affects your call center operations? You should!...

In today's work climate, it's becoming increasingly difficult for employers to retain team members. Contact centers...

Scheduling is vital to any call center leader's job – down to the last break. We...

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Steve Jobs once said, "Be a yardstick of quality. Some people aren't used to an environment...

Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...

All folks new to the contact center world have many steep learning curves to overcome—a big...

Contact center technology is one of the best investments you can make for your business this...