Essential Technology for the Virtual Contact Center in 2022
Contact center technology is one of the best investments you can make for your business this...
Category: Contact Center
Announcing the Winners of the 2022 CX Excellence Awards
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
What is Call Center Quality Monitoring and Why is it Important?
Quality monitoring is a standard call center practice - but are your efforts paying off? This...
The Call-Back Tactical Handbook: 6 Ways to Optimize Call Back Software
How can you optimize Voice Call-Backs to reach your call center’s highest potential? Fonolo's Ultimate Call–Back...
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The Best Tips for Forecasting Your Call Center Volumes Like a Pro
Picture this: you’re packing for an upcoming camping trip. To make sure you have everything you...
Calculate Your Call Center’s Attrition Rate in 3 Easy Steps
At the end of a long work day of managing agents, customer queries, and high call...
3 Contact Center Industry Trends You Shouldn’t Ignore
Attention contact center leaders! These are three industry trends you'll want to pay attention to this...
Industry Report: State of the Contact Center 2022
We asked ten contact center leaders and CX influencers what the most significant industry shifts were...