The 9 Worst Phrases Contact Center Agents Say to Customers — and What to Say Instead
What is the primary purpose of a contact center agent? You might...
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6 Things Contact Center Agents Are Afraid to Tell Their Managers
Lots of conversations happen daily at your contact center. But do you...
Is Flex-Time Right for Your Contact Center?
Flexible working arrangements have been commonplace for some time — even prior...
The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the...
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4 Major Risks to Call Centers After the COVID-19 Pandemic
As we speed towards the close of our third official month in...
How to Improve Contact Center Agent Performance
Is your contact center providing the best customer experience possible? One of...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
Will the Pandemic Change Call Centers?
The coronavirus has altered the way that contact centers reach out to...