Boost Agent Satisfaction in Your Contact Center with These 9 Inclusive Practices
Fostering an inclusive work environment is essential if you want a high-performing...
Customer Service Blog
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How to Make Your Contact Center More Resilient
It’s always difficult to predict trends, especially during uncertain times. However, we’re...
Why You Should Hire Agents Based on EQ Not IQ
When hiring new talent, it’s easy to get caught up in qualifications...
COVID is Creating a Surprising Contact Center Trend
We spent the last couple of months asking influencers and industry leaders...
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3 Crucial Contact Center Trends in 2021
After assessing how the pandemic had changed the call center in 2020,...
3 Reasons Why Agent Satisfaction is the New Customer Satisfaction
We spent the last couple of months asking influencers and industry leaders...
The Impact of COVID on Contact Centers: from the Experts
As part of our State of the Contact Center in 2020 Industry...
The State of the Contact Center in 2020 | Industry Report
Shrinking budgets, growing attrition, and a scramble to deliver safe and secure...