The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the...
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Most Recent From Contact Center
4 Major Risks to Call Centers After the COVID-19 Pandemic
As we speed towards the close of our third official month in...
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Is your contact center providing the best customer experience possible? One of...
How to Transition Back to the Call Center After COVID-19
Depending on which news outlets you follow, you may be under the...
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4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
Tips for Success from a Contact Center Manager
We speak with Laura Reinhold, Member Services Manager at Credit Union of...
How to Support and Engage Your Remote Call Center Team
Now, more than ever, your call center agents need your support. According...
5 Popular Call Center Benchmarks – How Do You Stack Up?
There's a quote that many managers — across industries — live by....