Occupancy Rate: The Complete Guide
When it comes to demystifying call center metrics, 'occupancy rate' shouldn't be forgotten. Occupancy rate is...
When it comes to demystifying call center metrics, 'occupancy rate' shouldn't be forgotten. Occupancy rate is...
Today’s customers expect more from customer service. They want prompt, reliable, integrated service and they will...
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available...
In the world of contact center metrics, service level has always held a special place. This...
Do you have strategies in place to engage your call center agents? We have the latest...
We've all seen the stories: Customers left on hold for hours, sometimes unable to get through...
At the moment, many call centers are faced with a torrent of unexpected demand. At Fonolo,...
There’s an interesting and high-stakes battle taking place right now in the world of customer service:...
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