6 Unexpected Perks of Working as a Call Center Agent
A call center agent’s daily work isn’t particularly glamorous; the media often...
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A call center agent’s daily work isn’t particularly glamorous; the media often...
Why do we treat call center overwhelm like a necessary evil? Times...
So, you’re hiring a new call-center agent. The reality is, finding the...
We speak with Laura Reinhold, Member Services Manager at Credit Union of...
In the last five years, the trend of outsourced overseas call centers...
A thoughtful human being on the other end of the line when...
Good customer service can be hard to find. Conversely, bad customer service...
Airline services have been scrambling to improve their customer service strategies and...