These IVR Best Practices Will Take Your Call Center to the Next Level
In the call center, your IVR is at the center of the action. Make sure it's...
Category: Call Center
4 Easy Ways to Make Call Center Training More Fun
If your agents aren't engaged during training, it'll impact their performance down the line. Here are...
3 Ways COVID Changed Remote Call Center Technology Forever
The COVID-19 pandemic sparked a drastic, yet unexpected shift in call center operations. Find out how...
What Soft Skills are Important in a Call Center?
Which soft skills should you be looking for in a call center agent? Here's a list...
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How to Train Your Call Center Agents to Exercise Empathy
Is empathy worth adding to your call center agent training initiatives? The answer is yes -...
The Pros and Cons of Working in a Call Center Environment
Are you suited for work in the call center industry? We have the pros and cons...
3 Tips to Reduce Cost Per Contact in the Call Center
Unfamiliar with cost per contact in the call center? We've got you covered. Read on for...
Optimize Your Call Center Layout with These 5 Tips
Have you mapped out your optimal contact center seating arrangement? Your work environment has more of...