Call Center Overwhelm is Not Normal — Stop Treating it That Way
Why do we treat call center overwhelm like a necessary evil? Times...
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The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
Tips for Success from a Contact Center Manager
We speak with Laura Reinhold, Member Services Manager at Credit Union of...
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The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers...
The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and...
Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...