Category: Call Center

We’ve all heard about the human touch and how important it is in the CX and...

Find out how the latest automation tools can help optimize your contact center and improve overall...

Call center training has always been one of the key pillars of running a successful call...

Do your call center agents know how to apply their soft skills to their daily work?...

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Scheduling is vital to any call center leader's job – down to the last break. We...

While we may all be grateful, we no longer live in a ‘digital only’ world, the...

Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...

All folks new to the contact center world have many steep learning curves to overcome—a big...