6 Unexpected Perks of Working as a Call Center Agent
A call center agent’s daily work isn’t particularly glamorous; the media often...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Call Center Overwhelm is Not Normal — Stop Treating it That Way
Why do we treat call center overwhelm like a necessary evil? Times...
The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the...
Tips for Success from a Contact Center Manager
We speak with Laura Reinhold, Member Services Manager at Credit Union of...
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The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers...
Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...