The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the...
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Most Recent From Call Center
4 Major Risks to Call Centers After the COVID-19 Pandemic
As we speed towards the close of our third official month in...
How to Transition Back to the Call Center After COVID-19
Depending on which news outlets you follow, you may be under the...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
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Tips for Success from a Contact Center Manager
We speak with Laura Reinhold, Member Services Manager at Credit Union of...
6 of the Best Apps for Remote Contact Center Teams
At a time when many business owners are removed from face-to-face interaction...
The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers...
The Top Customer Service SMS Do’s and Don’ts
It’s no secret that next-gen consumers like to text with friends and...