How to Create a Call Center Performance Report
If your analytics aren't telling a story, you're not doing it right....
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6 Important Soft Skills Every Call Center Agent Needs
Soft skills are a huge indicator of an agent's potential, even if...
How to Evaluate Call Center Agent Performance
There's always room for improvement! Here is a guide to conducting impactful...
7 Call Center Empathy Phrases Every Agent Should Use With Their Customers
Empathy is one of the biggest conversation topics in the call center...
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6 Tips to Optimize Your Call Center IVR
Your call center IVR is a core piece of your operation. So...
How to Calculate Cost per Contact in the Call Center
How much does a customer interaction cost your call center? We explain...
How Your Call Center Can Overcome Agent Burnout
Call center agents are highly susceptible to stress and burnout. If this...
Top Call Center Technologies to Boost Call Center Agent Engagement
What does technology have to do with call center agent engagement? A...