5 Great Call Center Agent Retention Strategies
We’ve all heard about the human touch and how important it is in the CX and...
Category: Call Center
Your Introduction to Call Center Automation
Find out how the latest automation tools can help optimize your contact center and improve overall...
The Ultimate Guide to Call Center Training
Call center training has always been one of the key pillars of running a successful call...
5 Fun Call Center Soft Skills Training Activities
Do your call center agents know how to apply their soft skills to their daily work?...
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How to Calculate Schedule Adherence in the Call Center
Scheduling is vital to any call center leader's job – down to the last break. We...
Why Digital-First Contact Centers Remain Ahead of the Competition
While we may all be grateful, we no longer live in a ‘digital only’ world, the...
3 Ways to Drive Inclusive Agent Engagement
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...
How to Cut Call Center Costs with Technology
Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house...