5 Fun Call Center Soft Skills Training Activities
Do your call center agents know how to apply their soft skills to their daily work?...
Do your call center agents know how to apply their soft skills to their daily work?...
Scheduling is vital to any call center leader's job – down to the last break. We...
While we may all be grateful, we no longer live in a ‘digital only’ world, the...
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...
All folks new to the contact center world have many steep learning curves to overcome—a big...
Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house...
To master the art of contact center scheduling, it's important to know what NOT to do.
Avoid the trap of high attrition - look out for these red flags before you lose...