Why Phone Calls are Still the Best Way to Deliver Customer Service
In a society becoming increasingly obsessed with text messages, DMs, and emojis, it turns out that...
In a society becoming increasingly obsessed with text messages, DMs, and emojis, it turns out that...
Twilio unveiled Flex, its new call center product yesterday and it definitely lived up to the...
Some people tend to go through life without making changes to their appearance. Others frequently change...
Today’s cloud-based call centers are increasingly built on top of platforms created by Amazon and Twilio....
The field of customer service is very close to my heart. As a young student I...
Chat-based customer service is growing quickly. But there’s one central question that I think is not...
It’s going to be a big year in the world of contact center and in customer...
Are you the Yoda of your friends and family, full of realism and words of advice?...
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