There’s no denying that great customer service is the lifeblood of any call center. However, making your business shine relies completely on the standards you set. Having a good understanding of industry benchmarks, statistics, and trends allows you to set goals to measure against. Naturally, a successful contact center – or any business for that matter – will aim to exceed those standards.
Don’t be left in the dark! Be known for delivering amazing customer service by understanding these 10 important statistics. Continue reading
Driven by rapid changes in technology, social media, and consumer behavior, customer service expectations continue to increase and 
