Manager’s Guide to Abandonment Rates in the Contact Center
Lowering call abandonment rates in contact centers is one of the most powerful performance levers available...
Tag: Contact Center
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
3 Contact Center Industry Trends You Shouldn’t Ignore
Attention contact center leaders! These are three industry trends you'll want to pay attention to this...
#OnHoldWith: Announcing The Ten Worst Hold Time Offenders of 2021
Long hold times continue to plague customers, even in 2021. We're announcing the top ten worst...