As a marketing manager in the customer service and call center industry, I spend a lot of time researching and reading articles. Finding quality content in the space can be challenging, because there just isn’t that much volume being pushed out in the first place, and much of it is focused on selling, not education.
In any given week, I read approximately fifty articles and come across a few diamonds in the rough that are well written and teach me something new. Here are my 6 favorite customer service blog posts so far this year.
