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Tag Archives: healthcare customer service

Four Tips for Improving Customer Service in Healthcare

By Jessica Suezin on March 5, 2019
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Four Tips for Improving Customer Service in a Healthcare SettingCustomer service is a difficult job at the best of times. However, when your customers are patients, the dynamic becomes all the more challenging. Dealing with patients who are in crisis or pain, and on top of that, are emotionally drained, can create increasingly sensitive scenarios for call center agents to handle.

This is why handling call center conversations within the healthcare field requires a unique set of skills. In order to ensure that communication is as positive and productive as possible, here are a few tips we think all call center agents working in the healthcare space could benefit from.

 

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