Misnavigation in your call center is a double whammy
What is misnavigation? Quick review: A call is considered misnavigated if a...
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What is misnavigation? Quick review: A call is considered misnavigated if a...
Speech recognition can be awesome Speech recognition is a technology that can...
What is misnavigation? A call is considered misnavigated if a caller connects...
One of the negative outcomes of phone menus (or IVR systems) is...
What is misnavigation? The central function of an IVR system is to...
Customer Management IQ, one of the leading publications covering the call center...