3 Secrets to Successful Call-Backs
We all know how demanding today’s consumers are. Nowhere is their patience shorter than when dealing...
Tag: take-up-rate
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The Do’s and Don’ts for Implementing Call-Backs
Is your call center still forcing callers to wait on hold? If so, you are missing...
Common Pitfalls in Deploying a Call-Back Solution
The bar for customer service has never been higher. In fact, today’s consumers are so demanding...
The ROI of Call-Backs (1 of 4): Lowering Abandon Rate
When people think of contact centers offering a call-back instead of putting callers on hold, the first...