Author: Tori Dudys

Quality monitoring is a standard call center practice - but are your efforts paying off? This...

We've compiled a list of the most up to date forecasting methods for modern contact centers.

Picture this: you’re packing for an upcoming camping trip. To make sure you have everything you...

For contact center management, ensuring the safety of customers, call center agents, and all other employees...

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Though customers should be the key focus of all call centers, agents are the driving behind-the-scenes...

Are you aligning your agent performance to an outdated definition of productivity in the contact center?...

Optimizing your call center workforce is no simple task. We break down the process in this...

Whether you're new to call center management or taking your operation to the next level, these...