6 Inclusive Hiring Practices for Call Centers
Over the past couple of years, inclusivity in hiring has taken center stage in HR departments...
Over the past couple of years, inclusivity in hiring has taken center stage in HR departments...
In today's work climate, it's becoming increasingly difficult for employers to retain team members. Contact centers...
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...
Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house...
Contact center technology is one of the best investments you can make for your business this...
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
Quality monitoring is a standard call center practice - but are your efforts paying off? This...
We've compiled a list of the most up to date forecasting methods for modern contact centers.
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