Category: Customer Service

Are you truly listening to your customers? Sure, your agents hear their concerns and issues each...

Can we all agree that being stuck on hold with a company is one of the...

One of the best things about our industry is that we get to work with lots...

In the last five years, the trend of outsourced overseas call centers has begun to reverse....

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It’s no secret that next-gen consumers like to text with friends and even family rather than...

Guest Author: Scott Miraglia, CEO, Elevation Marketing Customer service isn’t just a buzzword. When done right,...

Which customer service blog posts helped to shape the last decade for you? When we look...

Wondering what customer service or contact center conference to attend in 2020? We’ve got you covered....