How to Monitor Call Center Performance
Imagine a month of perfect performance at a call center: Agents take incoming phone calls like...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Imagine a month of perfect performance at a call center: Agents take incoming phone calls like...
Over the past couple of years, inclusivity in hiring has taken center stage in HR departments...
Have you ever asked yourself how your leadership style affects your call center operations? You should!...
In today's work climate, it's becoming increasingly difficult for employers to retain team members. Contact centers...
Scheduling is vital to any call center leader's job – down to the last break. We...
Steve Jobs once said, "Be a yardstick of quality. Some people aren't used to an environment...
While we may all be grateful, we no longer live in a ‘digital only’ world, the...
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...
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