How to Cut Call Center Costs with Technology
Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house...
Contact center technology is one of the best investments you can make for your business this...
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
To master the art of contact center scheduling, it's important to know what NOT to do.
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
Avoid the trap of high attrition - look out for these red flags before you lose...
Quality monitoring is a standard call center practice - but are your efforts paying off? This...
Management and supervisor roles are integral to the success of a call center. We have valuable...
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