3 Ways to Drive Inclusive Agent Engagement
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...
Tag: agent-satisfaction
9 Inclusive Practices to Boost Agent Performance
Fostering an inclusive work environment is essential if you want a high-performing contact center team. If...
3 Reasons Why Agent Satisfaction is the New Customer Satisfaction
We spent the last couple of months asking influencers and industry leaders how they thought the...