3 Ways to Drive Inclusive Agent Engagement
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...
Tag: agent-satisfaction
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9 Inclusive Practices to Boost Agent Performance
Fostering an inclusive work environment is essential if you want a high-performing contact center team. If...
Why the Future of the Contact Center is Remote
We thought we were bold when we said more than 65% of contact centers would move...
3 Reasons Why Agent Satisfaction is the New Customer Satisfaction
We spent the last couple of months asking influencers and industry leaders how they thought the...
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Is Flex-Time Right for Your Contact Center?
Flexible working arrangements have been commonplace for some time — even prior to COVID-19. Over 70%...