Last week, Fonolo hosted yet another insightful Google Hangout, discussing the true challenges of outsourcing your call center. This fabulous panel of BPO experts shared their thoughts and comments on critical issues that your contact center should keep in mind. To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.
Let’s take a quick look at the panelist introductions: Neal Topf, President at Callzilla, Mike Elmalem, Director of Business Development at Affinity Global, Eric Berg, Vice President at All-Calls Call Centers, and Shai Berger, CEO and Co-Founder at Fonolo. Continue reading