[Video] 3 Takeaways from Our Google Hangout: Call Center Outsourcing
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the true...
Your best source of customer service news, views, resources, and best practices
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the true...
Customer service is a costly undertaking and getting more expensive, which is...
As a call center director you’ve certainly asked the question, “Should we...
The call center is one of the world's toughest work environments, and...