5 Great Call Center Agent Retention Strategies
We’ve all heard about the human touch and how important it is in the CX and...
Tag: call-center-employee
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Best Practices to Form a Successful Call Center Environment
Good training teaches employees in the customer service realm how to handle complex customer issues in...
Year in Review: What Contact Centers Learned in 2018
Welcome to January, a time that kick-starts a new year and inspires us to improve, grow,...
The Psychological and Corporate Benefits of Having Call Center BFFs
They say you can’t choose your family, but you can choose your friends. And, like anything...