Occupancy Rate vs Utilization Rate: What’s the Difference?
All folks new to the contact center world have many steep learning curves to overcome—a big...
Tag: call-center-metric
Are You Measuring the Right CX Metrics? [Slideshare]
Is your immediate response, yes? Well, think again. Research has shown that many contact centers are...
What Are the Top CX Metrics for Improving Your Contact Center?
The ability to resolve an inquiry in one contact, regardless of the contact channel used by...