Motivation is the key to accelerating whatever it is you’re looking to improve or optimize. But, motivation doesn’t necessarily come naturally to most people. Whether it’s a personal or professional goal, like trying to lose weight, organize your garage, or exceed sales targets, motivation is a tough nut to crack.
Luckily there are certain “hacks” that can not only help individuals get motivated, but entire teams; especially call center customer service teams since they’re pivotal in establishing and maintaining customer satisfaction. Like any department, the more motivated a customer service team is, the more likely they are to exceed expectations, and make a positive impact on customers, colleagues, and the company at large.
Here are some effective, and fun ways to motivate your call center.