Last week we published a list of top analysts covering the contact center space. Those folks are a terrific resource for following the rapidly evolving call center industry. Another great resource are LinkedIn Groups. The main advantage of groups is that they create an interactive community around debatable topics with like-minded professionals. The disadvantage is that you have to find the right groups to participate in.

There are a TON of groups. As of 2012 there were over 1.2 MILLION! How do you find the right one? For niche topics, LinkedIn’s Group search function is perfect, but in the contact center industry a basic search returns hundreds of results.

How do you find the quality groups? Well, at Fonolo, we’ve been joining and un-joining groups for years, on that exact quest. Luckily for you, we’re going to share our top 5. We judged them based on membership numbers, how active the discussions are, and how “on-topic” the discussions are (i.e. free of spam and promotions). Continue reading →