Any career that involves working with the public can be tiresome since making customers feel happy isn’t always the easiest task. You’re often relieved when they’re satisfied, while feeling helpless when they’re not. Unfortunately, 66% of customers with a problem experience rage, and agents need to know the right ways to handle these situations skillfully.
Luckily, there are some actions a CSR can take to make sure a bad conversation ends well. Here five simple steps in chronological order: