Goals: How One NHL Team Scored a Customer for Life
I'm sitting here in Canada, a vast country with an ever-debated culture. Part of that debate...
Tag: customer-happiness
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The Secret Sauce for Increasing Customer Happiness [White Paper]
If you run a call center, change is familiar. The functionality and technology is more advanced...
10 Things Customers Want and Expect from Customer Service
Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95%...