7 Professional Development Goals for Call Center Agents
In today's work climate, it's becoming increasingly difficult for employers to retain team members. Contact centers...
Tag: customer-service-training
How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses to customers who have...
5 Tips For Providing Quality Customer Service Training
Great customer service starts with making great hires. But that’s not where it ends. Providing excellent...
15 Powerful Call Center Training Methods
The training you provide to your contact center employees prepares them for what’s to come in...