How to Train, Support, and Coach Customer Service Agents
There's always a script — a basic list of questions or responses...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
5 Tips For Providing Quality Customer Service Training
Great customer service starts with making great hires. But that’s not where...
15 Powerful Call Center Training Methods
The training you provide to your contact center employees prepares them for...