The Impact of AI in Customer Experience [Webinar]
Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. Across...
Tag: greater-toronto-area-contact-centre-association
Catch Fonolo at GTACC 2017
Join Fonolo, the Greater Toronto Area Contact Centre Association (GTACC), and three amazing keynote speakers for...
How to Drive Employee Engagement in the Call Center [Vlog]
Look around your call center; Do your agents seem tired, frustrated or fed up at work?...
4 Practical Ways to Drive Agent Engagement [Webinar]
Call centers have a bad reputation for being difficult places to work, specifically for front-line agents....