The ROI of Call-Backs (2 of 4): Reducing Handle Time
Today we continue our series exploring the ways call centers can see direct, measurable benefits by...
Tag: reduce-handle-time
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Taking Questions on Call-Backs, Web Call-Backs, Cost-Per-Call
Last week, we had a terrific joint webinar with our friends at Parature. John Seeds (Parature's...
Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your customer satisfaction is at...