The Golden Rules of Contact Center SLAs
As the official written contract shared between two parties, a service level agreement is a commitment...
Tag: service-level-standard
The 80/20 Service Level Stands the Test of Time
It’s easy to focus attention on all the changes that the contact center has undergone in...
Why an 80/20 Service Level is Wrong for Your Call Center
In the world of contact center metrics, “service level” has always held a special place. It...