The desire to please customers continues to rank as a top priority for service organizations. Poor service affects the perception of your brand and your bottom line. According to a survey from American Express, 78% of consumers have bailed on a transaction because of a poor service experience. Now, when consumers have a bad experience they’re not just telling one or two friends, they’re telling hundreds and thousands of followers. In the social media era, news of bad customer service reaches twice as many ears as praise for a good experience.
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Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please, covers a wide range of topics that help companies understand why customers are complaining and highlights excellent solutions to help improve customer service.
Congratulations to Andrew on his first successful video blog!
Below is a text snippet from Andrew’s interview with Shai and a link to the video.
