10 Contact Center Technologies You Need to Know
Although there's a plethora of intelligent call center technology to take advantage...
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Although there's a plethora of intelligent call center technology to take advantage...
87% of Americans don't use Twitter at all, according to a recent...
Voice biometrics is the process of identifying a user by analyzing the...
Let’s face it, most people don’t associate the call center world with...
A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories...