10 Contact Center Technologies You Need to Know
Although there's a plethora of intelligent call center technology to take advantage...
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Three Reasons You’ve Overestimated Twitter’s Impact
87% of Americans don't use Twitter at all, according to a recent...
How Voice Biometrics is Transforming the Call Center
Voice biometrics is the process of identifying a user by analyzing the...
Are Voice-Based Passwords The Future For Mobile Apps?
A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories...