10 Contact Center Technologies You Need to Know
Although there's a plethora of intelligent call center technology to take advantage of, many organizations still...
Tag: voice-biometrics
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Three Reasons You’ve Overestimated Twitter’s Impact
87% of Americans don't use Twitter at all, according to a recent Pew study. As you...
How Voice Biometrics is Transforming the Call Center
Voice biometrics is the process of identifying a user by analyzing the characteristics of his/her speech....
Are Voice-Based Passwords The Future For Mobile Apps?
A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories concludes that, "consumers have...