Customer Service Blog

Your best source of customer service news, views, resources, and best practices

Although there's a plethora of intelligent call center technology to take advantage...

87% of Americans don't use Twitter at all, according to a recent...

Voice biometrics is the process of identifying a user by analyzing the...

Let’s face it, most people don’t associate the call center world with...

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A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories...