10 Contact Center Technologies You Need to Know
Although there's a plethora of intelligent call center technology to take advantage of, many organizations still...
Tag: voice-biometrics
Three Reasons You’ve Overestimated Twitter’s Impact
87% of Americans don't use Twitter at all, according to a recent Pew study. As you...
How Voice Biometrics is Transforming the Call Center
Voice biometrics is the process of identifying a user by analyzing the characteristics of his/her speech....
Are Voice-Based Passwords The Future For Mobile Apps?
A recent survey commissioned by Nuance Communications and conducted by Vocal Laboratories concludes that, "consumers have...