This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two significant deals occurred in the last two weeks, and I didn’t want to wait another year to include them on the list. Plus, we already published a blog on “5 Intriguing Call Center Acquisitions from the First Half of 2018”, so there was no point in repeating some of the deals that were covered in that post.
We continue to see a very active M&A market in the contact center space. Sometimes people call this “consolidation,” but I think that oversimplifies the motivations behind these deals.
So, here we go, in reverse chronological order:
A number of call center companies reported earnings in the last few weeks, so it’s time once again for an informal, semi-regular, not-at-all-intended-as-investment-advice look at what’s going on. Twilio and RingCentral both had a bumper crop of news and their stock prices have reflected that; this continues the momentum from the 
Big news in the call center world broke last week: NewVoiceMedia (NVM) was 
