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Tag Archives: vonage

The Top Contact Center Acquisitions of the Last 6 Months

By Shai Berger on January 23, 2019
Reply

The Top Contact Center Acquisitions of the Last 6 MonthsThis post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two significant deals occurred in the last two weeks, and I didn’t want to wait another year to include them on the list. Plus, we already published a blog on “5 Intriguing Call Center Acquisitions from the First Half of 2018”, so there was no point in repeating some of the deals that were covered in that post.

We continue to see a very active M&A market in the contact center space. Sometimes people call this “consolidation,” but I think that oversimplifies the motivations behind these deals.

So, here we go, in reverse chronological order:

Continue reading →

Earnings Reports Show Call Center Momentum

By Shai Berger on November 21, 2018
Reply

Earnings collage - 2018-11A number of call center companies reported earnings in the last few weeks, so it’s time once again for an informal, semi-regular, not-at-all-intended-as-investment-advice look at what’s going on. Twilio and RingCentral both had a bumper crop of news and their stock prices have reflected that; this continues the momentum from the last time we talked about them.

We’re going to cover Cisco and Vonage for the first time, because there’s a lot of call-center-related news there. We’re not covering Avaya today because they don’t report for another two weeks, but we’ll do a stand-alone post on them. (Lots going on there.) Continue reading →

Vonage Acquires NewVoiceMedia – What Does it Mean?

By Shai Berger on September 27, 2018
18

Vonage Acquires NewVoiceMedia – What Does It Mean?Big news in the call center world broke last week: NewVoiceMedia (NVM) was acquired by Vonage for $350M. What does it mean? Well, the obvious take-away is that cloud-based call centers continue to be a hot space and a great way to build value for investors.

Some commentators talk about a “wave of consolidation” as if it’s a time-limited event, but as I look back at the last decade, it seems more like a constant rhythm in the industry. As long as I’ve been following the space, this acquisition pattern has been ticking along reliably. The exits get the headlines but innovative new entrants are continuing to launch.

There are other takeaways, too: Vonage’s big plan, the Salesforce angle, the Twilio angle…

Continue reading →

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