3 Workforce Management Practices to Implement in Your Call Center
Workforce management is essential to the smooth operation of contact centers. Discover the role it plays...
Tag: web-call-backs
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These 5 Practices Can Lower Your Call Center Attrition Rate
Employee turnover is one of the biggest challenges for most call centers. Read our list of...
3 Things to Consider When Picking a Call Center Workforce Management Software
Workforce Management Software is an integral part of every contact center. Here are the top three...
Calculate Your Call Center Attrition Rate in 3 Easy Steps
At the end of a long work day of managing agents, customer queries, and high call...
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Your All-in-One Guide to Call Center Workforce Optimization
Optimizing your call center workforce is no simple task. We break down the process in this...
3 Contact Center Industry Trends You Shouldn’t Ignore
Attention contact center leaders! These are three industry trends you'll want to pay attention to this...
Industry Report: State of the Contact Center 2022
We asked ten contact center leaders and CX influencers what the most significant industry shifts were...
5 Tips for a Great Social Media Customer Service Strategy
If your social media accounts are collecting dust, you're missing a key part of your customer...