The Importance of Call Centers in a Crisis
The COVID-19 pandemic has impacted industries worldwide, but few others are feeling...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From Crisis Management
9 Effective Ways to Handle Call Spikes in a Crisis
At the risk of blowing our own trumpet, we've been hammering on...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
3 Ways to Prepare Your Retail Contact Center for the Holiday Rush
Here’s a sad (but true) story: The dog days of summer are...
How Call Centers Can Manage a Brand Crisis
Think a crisis will never happen to your brand? Think again. 2018...