5 Tips for Managing Remote or Virtual Contact Center Teams
Managing a contact center team is a challenge at the best of...
Customer Service Blog
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Most Recent in : Crisis Management
How Contact Centers Can Respond During Global Crisis
We are living in a strange time. Almost every aspect of our...
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service...
Workforce Management Tips for Call Centers During the Holiday Season
With Black Friday and Cyber Monday nearly upon us, the vast majority...
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How Can Customer Service Agents Help Upsell and Cross-sell? 3 Techniques and Tips
Your airline has updated your flight details, shortening an already tight connection...
How 3 Old Stores Stay Relevant for the Modern Customer
For me, the soul of pre-21st Century customer service can be captured...
Why Your Customer Service Strategy Should Include Online Chat
You've probably already noticed: There is a major shift towards messaging in...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday...