Did Contact Centers Fail the COVID Test?
We've all seen the stories: Customers left on hold for hours, sometimes...
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We've all seen the stories: Customers left on hold for hours, sometimes...
The COVID-19 pandemic has impacted industries worldwide, but few others are feeling...
At the risk of blowing our own trumpet, we've been hammering on...
Good customer service can be hard to find. Conversely, bad customer service...
Build a deck. Outfit a room. Fill a prescription. Get a birthday...
Think a crisis will never happen to your brand? Think again. 2018...