Category: Crisis Management

The labor shortage has significantly impacted the call center industry. Watch our webinar to discover methods...

We've all seen the stories: Customers left on hold for hours, sometimes unable to get through...

The COVID-19 pandemic has impacted industries worldwide, but few others are feeling the heat like the...

At the risk of blowing our own trumpet, we've been hammering on about the necessity of...

Good customer service can be hard to find. Conversely, bad customer service is easy to spot...

Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....

Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...