COVID-19 Safety Measures for Call Centers
As we transition back to the call center, we all need to...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From Crisis Management
4 Major Risks to Call Centers After the COVID-19 Pandemic
As we speed towards the close of our third official month in...
How to Transition Back to the Call Center After COVID-19
Depending on which news outlets you follow, you may be under the...
How to Support and Engage Your Remote Call Center Team
Now, more than ever, your call center agents need your support. According...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
9 Effective Ways to Handle Call Spikes in a Crisis
At the risk of blowing our own trumpet, we've been hammering on...
Contact Centers: Prepare for Post-Pandemic Shocks Now
At the moment, many call centers are faced with a torrent of...
5 Creative Ways to Manage Agent Shortages in Your Contact Center
If there's one thing you're going to need during a crisis, it's...
5 Easy Tips for Managing Remote or Virtual Contact Center Teams
Managing a contact center team is a challenge at the best of...