Twitter provides an informal dashboard on hold times
Companies never publish their hold times. So how can you know how your company is doing...
Companies never publish their hold times. So how can you know how your company is doing...
One of the big trends in the world of the call center / contact center, is...
In Canada, estimates say that 30% of all wireless users will be on smartphones by the...
The use of speech recognition in phone menus is one of those advances in technology that...
Customer Management IQ, one of the leading publications covering the call center and customer service space...
Last month, two of Canada's 6 major banks have released iPhone apps: CIBC and BMO. I'm...
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