4 Tips for Surviving in a Retail Contact Center
Retail contact centers are essential for businesses looking to build customer loyalty. Don't just survive —...
Category: Retail
How to Prepare for High Call Center Workload During the Holiday Shopping Season
Increased demand on a typical day is challenging enough, but it can be downright overwhelming during...
How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the past. With change and...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in recent memory, thanks to...
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7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as one the most challenging...
Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a handful of brands have...
Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when you call for help....
Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...