How to Prepare for High Call Center Workload During the Holiday Shopping Season
Increased demand on a typical day is challenging enough, but it can...
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How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in...
7 Huge Trends Retailers Need to Know for Holiday 2020
Of all the years in recent memory, 2020 will stand out as...
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Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a...
Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
A thoughtful human being on the other end of the line when...
Checking In: JetBlue and Gladly Partnership Improves Customer Service
Airline services have been scrambling to improve their customer service strategies and...
#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app...