“Better Drives Us”: How Hyundai Canada is Signaling a New Era for the Auto Industry
Hyundai, like Sunday.” I asked for it. I asked for the correct...
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Having a Crisis Contingency Plan for Your Call Center
Let’s face it: There are bound to be unpredictable, negative circumstances that...
5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...
#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app...
Brand Spotlight: How Glossier Uses Customer Service to Perpetuate its Business
If there is one modern-day company that is re-inventing the ropes of...