Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a...
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Phone for the Holidays: Fonolo’s Customer Service Picks for 2020
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Having a Crisis Contingency Plan for Your Call Center
Let’s face it: There are bound to be unpredictable, negative circumstances that...
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5 Brand Websites Doing Customer Service Right
Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first...
#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app...
Brand Spotlight: How Glossier Uses Customer Service to Perpetuate its Business
If there is one modern-day company that is re-inventing the ropes of...
5 Tips For Providing Quality Customer Service Training
Great customer service starts with making great hires. But, that’s not where...