Category: Retail

Retail contact centers are essential for businesses looking to build customer loyalty. Don't just survive —...

Unexpected increases in call volume are challenging enough in the call center, but the kinds of ...

This year, the holidays are going to look very different from the past. With change and...

The 2020 holiday shopping season will look very different from others in recent memory, thanks to...

Of all the years in recent memory, 2020 will stand out as one the most challenging...

Ever since the retail industry has gotten a digital facelift, only a handful of brands have...

A thoughtful human being on the other end of the line when you call for help....

Airline services have been scrambling to improve their customer service strategies and initiatives, making key investments...