Why Call Center Agents Quit
It was February 14, 1876, when Marcellus Bailey, one of Alexander Graham Bell’s attorneys, rushed into...
Tag: agent-churn
How to Reduce Agent Churn: 5 Tips for Keeping Your Best Talent
Customer service has never been work for the weak. It takes someone with great self-control, a...
4 Signs You’ve Hired the Right Call Center Agent
According to a recent study by Contact Center Pipeline, nearly 25% of call centers report their...