3 Ways to Drive Inclusive Agent Engagement
Two years of sporadic lockdowns have opened up the hiring landscape to more diverse workers, so...
Tag: agent-culture
The Importance of Motivational Pictures for CX Leaders
As a child, I hated going to the dentist. The idea of keeping my mouth open,...
Fun St. Patrick’s Games to Boost Agent Engagement
St. Patrick’s Day is a great excuse to drink green beer, dress up like a leprechaun,...
4 Takeaways from Our Last Google Hangout with Call Center Leaders
Last week, Fonolo hosted yet another Google Hangout to discuss the state of customer service from...