This Call Center Reduced Abandon Rates by 62%
Velocity Credit Union is based in Austin and has served the area since 1947. It is...
Tag: agent-morale
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5 Videos to Help Call Center Agents Get Through Their Day
Ok, we get it; the job of a call center agent can be super stressful. You’re...
What You Don’t Know About the Call Center that Could Hurt You
It’s a six-letter word that most doctors tell their patients to beware of, or they could...
How to Convince Your Boss that Your Call Center Needs Call-Backs
If you work in a call center, you know what a challenging environment it really is....