No, Google’s Duplex is Not Going to Replace Call Centers
The headlines were cranked up to eleven: “Google’s Duplex AI could kill the call center.” --...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The headlines were cranked up to eleven: “Google’s Duplex AI could kill the call center.” --...
How will technology change customer service? A common answer to this question is, “Improvements in automation...
2018 is game time. It’s time to look at your customers as teammates rather than...
The impact of AI on the call center is a red hot topic these days. Unfortunately,...
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