How Trader Joe’s Makes the Experience its Competitive Advantage
After graduating from university, I spent a sun-soaked 18 months living in Southern California. Having moved...
Tag: brand-perception
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Why Customer Experience Management is Important
The global market has become a battleground where brands fight to win consumers. From new entrants...
How to Protect Your Brand from Angry Tweeters [OHW Offenders]
According to Twitter, in the past two years the number of Tweets directed at leading brands’...
Whitepaper: Customer Loyalty in the Era of Social Media
It’s an understatement to say social media is making an impact on customer loyalty. According to Sprout...
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Webinar on-demand: 3 Ways to Reboot Your Call Center
We weren't sure how receptive everyone would be with regards to a December webinar. With the...
60% of Customers Ditch a Company With Poor Phone Customer Service
Whip your call center into shape! With 2012 coming to a close it's time to step back...
Don’t Let On-Premise Infrastructure Hold Your Call Center Hostage
What do contact center and customer service executives consider when trying to improve the overall performance...