How to Reduce Contact Center Costs AND Improve Customer Service
Call center executives are constantly under pressure to find cost-savings. Yet, according to the Harvard Business...
Tag: call-center-best-practices
How to Reduce Contact Center Costs & Improve Customer Service
When it comes to contact center ‘best practices,’ the library runneth over: Hundreds of articles and...
6 Call Center Practices You Can STOP Doing Today
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it; we all tend to...