Two Birds, One Stone: How to Reduce Contact Center Costs AND Improve Customer Service [Slideshare]
Call center executives are constantly under pressure to find cost-savings. Yet, according...
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Two Birds, One Stone: How to Reduce Contact Center Costs AND Improve Customer Service [Webinar]
When it comes to contact center ‘best practices,’ the library runneth over:...
6 Call Center Practices You Can STOP Doing Today
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it;...