Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call...
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Getting Mobile Customer Service Right
There are over 2 billion smartphones in use right now. And in...
The ROI of Call-Backs (3 of 4): Reduced Telco Cost
This is the third post in our series on the ROI of...
How to Maximize the Benefits of Call-Back Technology
Investing in a call-back solution is a strategic way to lower abandon...
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5 Best Practices when Implementing Call-Back Software for the Call Center
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely...
A Call-Back Solution Is a Great Insurance Policy! Find Out Why at Call Centre Week Canada
Call Centre Week Canada will be taking place on April 28th and 29th in...
Solve Your IT Business Needs at IAUG CONVERGE2014
Rapid change brings uncertainty. If you’re in the communications technology space, chances...