Tag: click-to-call-back

Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...

There are over 2 billion smartphones in use right now. And in developed countries, penetration is...

Investing in a call-back solution is a strategic way to lower abandon rates, smooth out spikes...

Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely effective way to solve...

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Call Centre Week Canada will be taking place on April 28th and 29th in beautiful Toronto. I am...