Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call...
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Getting Mobile Customer Service Right
There are over 2 billion smartphones in use right now. And in...
How to Maximize the Benefits of Call-Back Technology
Investing in a call-back solution is a strategic way to lower abandon...
5 Best Practices when Implementing Call-Back Software for the Call Center
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely...
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A Call-Back Solution Is a Great Insurance Policy! Find Out Why at Call Centre Week Canada
Call Centre Week Canada will be taking place on April 28th and 29th in...