Survey Data Shows Call-Back Popularity Growing
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...
Today’s demanding consumers have high expectations when it comes to the call center experience. A surefire...
There are over 2 billion smartphones in use right now. And in developed countries, penetration is...
Investing in a call-back solution is a strategic way to lower abandon rates, smooth out spikes...
Replacing hold-time with a call-back (a.k.a. call-back software) can be an extremely effective way to solve...
Call Centre Week Canada will be taking place on April 28th and 29th in beautiful Toronto. I am...