Tag: contact-center

Skills-based call routing sounds super technical! While there is a tech side to it, at its...

After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...

Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...

It’s simple: If you can’t engage and retain employees, you’ll have trouble satisfying customers, too. Company...

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Imagine a month of perfect performance at a call center: Agents take incoming phone calls like...

Over the past couple of years, inclusivity in hiring has taken center stage in HR departments...

Have you ever asked yourself how your leadership style affects your call center operations? You should!...

Contact center technology is one of the best investments you can make for your business this...