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So, you’re hiring a new call-center agent. The reality is, finding the...

Is your contact center providing the best customer experience possible? One of...

Does your call center feel more like a burden than an asset?...

UPDATED MAY 2020 If you’re on the hunt for great talent, you’ll...

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We are living in a strange time. Almost every aspect of our...

In the last five years, the trend of outsourced overseas call centers...

Happy 2020, Fonolo Followers! Welcome to our *new* biweekly news roundup, where...

Advances in communication technology are forcing rapid change in the contact center....