Happy 2020, Fonolo Followers!
Welcome to The Crunch, our *new* biweekly news roundup, where we give you the latest and greatest in customer service technology, news, and views. If you want to see these saying ‘Hello’ in your inbox this year, you can subscribe here. No fear. Let’s stop rhyming now and turn to the news at hand.
As always, the customer service space reads like a riveting novel, full of conflict, drama, beauty, disappointment, hope, taxes, unanswered phonecalls, and robots.
This week, we’ve noted some storylines that we think you should note, too. Continue reading