Active Listening for Contact Center Agents
Call centers are at the heart of modern customer service and that makes active listening an...
Tag: contact-center
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Occupancy Rate: The Complete Guide
When it comes to demystifying call center metrics, 'occupancy rate' shouldn't be forgotten. Occupancy rate is...
Active Listening is Key to Great Customer Service
Active listening skills are the foundation of effective communication. In customer service, this means being totally...
Customer Perception: The Complete Guide
Customer perception has never mattered more. In the age of social media backlash and call-out culture,...
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Things I Wish I Knew Before Adding Call-Backs to My Contact Center
Today’s customers expect more from customer service. They want prompt, reliable, integrated service and they will...
The Power of Hyper-Personalization in the Contact Center
Customer service is all about meeting and exceeding customer expectations. Contact center managers know this implicitly....
Leading Contact Center Conferences and Events
Attending contact center conferences and live events is an excellent way to keep up with technology...
Can Call-Backs Do More For Your Contact Center?
Using call-backs to eliminate hold time for your customers is an easy win! It improves your...