9 Types of Call Center Customers (and How to Deal With Them)
Call center agents deal with dozens of customers each day, each with...
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Most Recent From contact-center
The 9 Worst Phrases Contact Center Agents Say to Customers — and What to Say Instead
What is the primary purpose of a contact center agent? You might...
6 Things Contact Center Agents Are Afraid to Tell Their Managers
Lots of conversations happen daily at your contact center. But do you...
The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the...
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How to Improve Contact Center Agent Performance
Is your contact center providing the best customer experience possible? One of...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset?...
21 Best Call Center Interview Questions to Hire Top Talent
If you’re on the hunt for great talent, you’ll appreciate how time-consuming...
How Contact Centers Can Respond During Global Crisis
We are living in a strange time. Almost every aspect of our...