5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a...
Your best source of customer service news, views, resources, and best practices
Over the past few years, CX has become more than just a...
The 2020 holiday shopping season will look very different from others in...
Are you truly listening to your customers? Sure, your agents hear their...
Can we all agree that being stuck on hold with a company...
Call center agents deal with dozens of customers each day, each with...
What is the primary purpose of a contact center agent? You might...
Lots of conversations happen daily at your contact center. But do you...
So, you’re hiring a new call-center agent. The reality is, finding the...