How Contact Centers Can Respond During Global Crisis
We are living in a strange time. Almost every aspect of our...
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The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers...
20/20 Tech News: Putting Out Big Customer Service Fires in 2020
Happy 2020, Fonolo Followers! Welcome to our *new* biweekly news roundup, where...
Contact Centers Move to the Cloud in 2020
Advances in communication technology are forcing rapid change in the contact center....
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Contact Center Trends 2020: A New Age for the Contact Center
Change is the only constant trend. Everything from the way we shop...
Having a Crisis Contingency Plan for Your Call Center
Let’s face it: There are bound to be unpredictable, negative circumstances that...
The Power of SMS Technology in Call-Back Communication
People are busy, often going from meeting to meeting at work, chasing...
Workforce Management Tips for Call Centers During the Holiday Season
With Black Friday and Cyber Monday nearly upon us, the vast majority...