CX4Now: Customer Experience Leaders Share Their Industry Trend Predictions for 2021
Customer experience (CX) is a hot topic in the contact center world....
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6 Essential Tips to Increase a Low CSAT Score
Concerned about your customer satisfaction levels? We have the remedy — check...
What is the Connection Between ASA and Service Level?
You’ve probably heard the terms ASA and service level. But what do...
8 Tips for Selecting an Effective Contact Center Strategy
If you're reading this, chances are you've decided up your contact center...
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5 Ways to Remove Friction in Your Customer Support Channels in 2021
Over the past few years, CX has become more than just a...
5 Retailer Survival Tips For Holiday Shopping Season 2020
The 2020 holiday shopping season will look very different from others in...
7 Things Your Customers Want Your Contact Center to Know
Are you truly listening to your customers? Sure, your agents hear their...
#OnHoldWith the Worst Offenders of the COVID-19 Pandemic
Can we all agree that being stuck on hold with a company...